I pay monthly, been using Mega for years... always paid monthly not annual and this month I tried to go pay don't have it on autopay but it accepts my credit card info then appears to almost go through but errors out with a "Something went wrong, Please verify your payment information and try again." I'm in the US region paying with debit card Mastercard and I know its a good card because I use it currently to make bunch of other online and offline purchases, my card isn't the issue, and my bank didn't flag or block Mega at least not that I could see/tell... Then I tried a virtual card and that didn't work either, getting same issue... and its not the virtual card that declined it otherwise it would show up in the declines page and they would email me saying it was declined by them etc... It is almost like its issue with the payment processor itself or them simply having issues and unable to process or accept payments via credit card?

At Sage, we know that late payments create unnecessary financial stress, especially for our customers with small to medium-sized businesses. If you’re not receiving payments on time, the manpower used in chasing late payments becomes a big issue. These businesses rely on funds to run day-to-day operations, pay staff and suppliers, and support future growth. To get a better understanding of why payments are late and the impact these late payments have on small to medium size businesses, Sage surveyed more than 3,000 SMBs across 11 countries. We learned that 1 in 10 invoices are paid late, and up to 10% of payments are either never paid or written off as bad debt. The data from the alone paints a clear picture of the impact of late payments on businesses Over 30% of SMBs currently experience or expect to experience negative impacts of late payments that affect company investments, supplier and staff pay 10% of late payments are written off as bad debt 13% of invoice payments to SMBs are made late An average of 15 days a year are spent chasing late payments. Why do late payments occur? Surprisingly, our research didn’t shed light as to why paying companies are making late payments. Results reveal 34% of paying vendors had no reason why payments were late and 30% said the payment has been made and the transaction is simply “still pending.” Additionally, 20% say invoices are paid at certain periods, which means the business can expect payment forthcoming. Barriers to chasing late payments Many SMBs find it difficult to raise the late payments issue with customers for fear of harming the relationship, with over 30% noting the lack of chasing outstanding payments to protect the client relationship. Another barrier? Organizations lack a dedicated resource 13% to chase late payments. The good news? Businesses can address the late payments issue without impacting the customer relationship. Here are a few tips to reduce the impact Establish payment terms upfront Our survey shows the most common reason given for delaying payments is that the transaction is pending or there was no reason given at all 34%. There could be a significant improvement in timely payments if you tightened up on your payment terms from the start. Late payers are likely to be aware of the situation they cause and could be willing to pay you faster if it was a requirement for service. This helps to manage your customer’s expectations and gives them time to schedule their payment in advance. Build the right relationships Foster relationships with invoice recipients and make sure invoices are delivered to the right contact in charge of making payment. Better relationships also mean better communication, which is critical when it comes to getting an invoice paid! Use automation Automatic and digital payment methods such as direct debit and e-invoicing can make payments as simple as one click for your customers and virtually eliminate the top obstacles to getting paid on time. Digital payments that are automatically reconciled in your bank account can also give you more visibility and control of your cash flow. Since those types of payments are more reliable, you can better forecast what funds you’ll have available throughout the year, giving you the agility to adjust as needed. At Sage, we are passionate about supporting business builders. If small & medium size businesses put these tips into practice, they can spend more time focused on growing their business and less time worrying about when the money will come in.

This is to inform that by clicking on the hyperlink, you will be leaving and entering a website operated by other parties. Such links are only provided on our website for the convenience of the Client and Standard Chartered Bank does not control or endorse such websites, and is not responsible for their contents. The use of such website is also subject to the terms of use and other terms and guidelines, if any, contained within each such website. In the event that any of the terms contained herein conflict with the terms of use or other terms and guidelines contained within any such website, then the terms of use and other terms and guidelines for such website shall prevail. Thank you for visiting Proceed Important information As a gesture of goodwill, the bank offers clients one 1 late payment charge waiver across all eligible accounts with the Bank within a period of 12 rolling months. If you have been granted a waiver in the past 12 rolling months, we will not be able to grant you any further waivers nor consider any appeals. Example If the client has two credit card accounts Credit Card A & Credit Card B with the Bank. Credit Card B incurred a late payment charge of S$100 in August 2022 due to late payment. However, client has already received waiver on Credit Card A in the past 12 months, back in September 2021. Client will not be eligible for further fee waiver, and will be expected to pay the S$100 charge levied for Credit Card B. If you have not been granted a waiver in the past 12 rolling months, you may submit a waiver requests via our self-help channels via SC Mobile/ Online Banking or automated phone banking system. Should you face a difficult situation, you may make your appeal via the secured mailbox option in your Standard Chartered Online Banking or Mobile App complete details must be provided for a review. NA Why is there a late payment charge in my credit card statement? You will be charged a late payment charge of S$100 if the minimum payment due as indicated on your statement is not received by then. This S$100 charge is a fixed fee levied on the credit card account, irrespective of the amount outstanding in the account. This late payment charge also applies to Credit Card Funds Transfer and CashOne instalment loan accounts. NA How to avoid a late payment charge? Simply ensure your payments are credited to your account by the payment due date which is indicated in your statement. NA What happens if you don’t pay on time? If your minimum payment due is not received by the payment due date, you might experience the following Your credit card may be suspended Being consistently late for credit card payments may affect your credit rating and your ability to obtain new unsecured credit facilities NA Are there ways to remind me of my payment due date? Yes, you may register for payment alerts via Standard Chartered Online Banking . Do note that registration for alerts delivered to you via email is only available through Online Banking. Post registering for payment alerts, please proceed to your SC Mobile Banking App to check that your notifications have been enabled to receive such alerts on your app. If you have not done so, you may also wish to consider subscribing for eStatement Other payment channels Please note that payment is effective only when cleared funds are received in your Standard Chartered account. Payment Channel How to make your payments GIRO Arrange for your Credit Card or Personal Loan payments to be debited automatically each month from your designated bank account. Simply download the Interbank GIRO form here to apply. If the debiting account is from Standard Chartered Bank Singapore Limited, this may take up to 2 weeks for processing. For all other banks, it may take 4 to 6 weeks.

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